Senior Manager who uses creative collaboration to align corporate goals with customer needs to achieve strategic objectives and build long term relationships. Strategic results oriented leader with a strong track record of successful performance in high-paced environments. Utilizes keen insight while using a team approach to drive organizational improvements and implementation of best practice. Superior interpersonal skills capable of resolving multiple and complex issues while motivating staff to peak performance. Accomplished revenue maximization given challenging circumstances. Cross functional team leader that has a proven track record of exceeding internal and external expectations.

Legacy Staffing, Cleveland, OH | May 2017 – Current

• Served as Account Manager on a 7M book of business consisting of 1 client in the Manufacturing industry
• Work directly with assigned client to meet end to end staffing needs and serve asliaison between the client and Legacy Staffing
• Proactively search/recruit qualified candidates for various positions staying ahead of current and future hiring and business needs
• Review and evaluate applicant qualifications; Interview applicants; Hire applicants and authorize paperwork assigning them to positions
• Refer applicants to hiring personnel in the organizations, making hiring recommendations when appropriate
• Manage personnel information systems: enter, transcribe, record, and store
  employee information.
• Conduct background tests and drug screens on applicants
• Advise managers and employees on staffing policies and procedures.
• Supervised 163 employees through orientation, time clock management, payroll, benefits, and worker’s compensation claims at the client site
• Maintain weekly and month reports including employee time clock punches,
  attendance, turnover, unemployment, and employee data/demographics
• Manage the performance review process including coaching conversations, touchbases, and 30/60/90-day performance reviews.

Acxiom, Inc. (Acquired by Sterling Infosystems, Inc.) | March 2013 – January 2014

• Owned a book of business valued at $5M
• Interacting and maintaining client relationships of various sizes via email, phone and on-site visits
• Assisted clients in making informed hiring decisions
• Conducted client trainings on use of systems (for both individuals and groups)
• Advised clients on our services, product results and provided additional
  specialized services upon request
• Served as a liaison with the fulfillment departments regarding issues related to
  product orders, specific rush orders, and overall assistance to enhance and
  improve the rapid resolution of client issues/ requests 
• Managed all request through case management workflows ensuring resolution in a timely manner to meet contracted SLA’s and client expectations
• Conducted client analysis and presented business case to management
• Assigned additional projects as needed to accomplish customer retentio